"Back when Toy Story was in theaters and Windows 95 was the hottest thing on the planet, I was already tearing apart computers with my step dad. While other kids were outside, I was in the Tech Room at school ghosting machines and figuring out how things worked. IT was never a career choice — it was just always what I did."
I'm Chris, a Senior Engineer with over 20 years of experience across nearly every corner of IT. My roots go back to Windows NT, building custom machines young and spending every free moment in my school's Tech Room taking things apart and putting them back together. That obsession never left.
Most of my career has been spent in MSP and consulting environments, which means no two days look the same. While I was in college full-time studying Network and Communications Management, I was also running my own IT consulting business, managing 200+ business and residential networks. That kind of environment teaches you to figure things out fast, with no safety net.
These days my work lives almost entirely in Microsoft 365. I lead Intune and Autopilot rollouts, email migrations from GoDaddy, Google Workspace, and on-prem Exchange, Microsoft 365 security hardening, and Teams Phone migrations off legacy phone systems. I've done these for businesses of every size, from 50-seat offices to global rollouts.
Why this blog exists
I keep hitting problems that don't have a documented answer. I figure them out and move on. For years I moved on without writing anything down. This blog is me fixing that habit, for my own benefit and for anyone else who's stared at a vague Intune error at 3 AM wondering if they're the only one who's ever seen it.
Spoiler: you're not. And now there's a runbook for it.
What you'll find here
Troubleshooting runbooks
Root cause, the logs that prove it, and the verified fix, so you'll recognize it next time.
Project guides
The order that works for migrations and rollouts, and the traps that turn a weekend into a month.
Free checklists
Interactive checklists for security reviews, Autopilot readiness, and email migrations.
Done-for-you projects
For small businesses that would rather hand the project to someone who's done it many times. See how it works.